Refund Policy
Refund & Return Policy
Last updated: January 1, 2026
At MILA & Charms, we strive to ensure customer satisfaction. You have 30 days from the date of delivery to request a return.
Please read the conditions below carefully.
1. How to request a return
To initiate a return, you may use our Return Center available on our website.
Steps:
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Click on “Request a return”
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Enter the required information
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Follow the instructions provided
Important: You must provide accurate order details. Missing or incorrect information may delay the processing of your return and refund.
2. Return period
You have 30 days from the date of delivery to request a return.
3. Return conditions
To be eligible for a refund, items must be:
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Unused and in original condition
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Free from any signs of wear, damage, or use
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Returned in their original packaging
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Complete and properly protected for shipping
Any item showing signs of use, wear, or damage may be refused or partially refunded.
4. Non-returnable items
Certain items cannot be returned, including:
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Personalized or custom-made products
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Gift cards
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Any item excluded by applicable laws
5. Return shipping costs
Return shipping costs are the responsibility of the customer.
If a return label is provided, its cost may be deducted from the refund.
However, if the item is defective, damaged, or incorrect, return costs may be covered after verification.
6. Return address
Return address:
MILA & Charms
[Your return address]
Important: Returns must follow the official return process. Items sent without a registered return request may not be processed properly.
7. Refunds
Once your return is received and inspected, you will be notified by email.
If approved, your refund will be processed using the original payment method within 14 days.
We may delay the refund until:
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We receive the returned item, or
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You provide proof of shipment
Refunds include:
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The returned items
Please note:
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Return shipping costs are non-refundable
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Express shipping fees are not refunded
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Any loss in value due to use may result in a reduced refund
8. Damaged or incorrect items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at:
Include:
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Your order number
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A description of the issue
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Clear photos of the item
We will offer a replacement, store credit, or refund depending on the situation.
9. Sale items
Sale items can be returned under the same conditions unless they fall under non-returnable categories.
10. Contact
For any questions regarding returns, please contact us at:
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